Common Questions
Frequently Asked Questions
Everything you need to know before your visit, insurance, scheduling, nitrous oxide, and what to expect at Roanoke Dental Center.
Reviewed by our dentists, Updated April 2026
Are you accepting new patients?+
Yes, always. New patients of every age are welcome at both Cave Spring offices. You can register through our secure patient portal and schedule your first visit online or by calling your closest Roanoke Dental Center location.
Which dentist sees patients at Electric Rd vs Brambleton Ave?+
Dr. David Perry, DDS leads the Electric Rd office at 2660 Electric Rd Suite A. Dr. Syed Razi, DMD leads the Brambleton Ave office at 4907 Brambleton Ave. Each location has its own dedicated front desk, pick the office that fits your commute.
Does Roanoke Dental Center do root canals in-house?+
Yes. We perform non-surgical root canal therapy in-house at our Electric Rd office under Dr. David Perry. Many general dental offices refer root canal treatment elsewhere, which often means weeks of waiting. Keeping non-surgical RCT under one roster means most patients can finish treatment in-house with the same team they already know.
What insurance do you accept?+
We accept most major dental insurance plans, including Delta Dental, Cigna, United Concordia, BlueCross BlueShield, MetLife, Guardian, Humana, and Principal. We also work with Aetna patients on an out-of-network basis, we file claims as a courtesy, but please note that Aetna benefits apply at out-of-network rates. Our front desk verifies coverage before treatment. If your plan isn't listed, call us, we likely still work with it.
What if I don't have dental insurance?+
Virginia Dental Club is a membership plan for uninsured patients. $279 a year for an individual, $259 a year for each additional member in the same household. No enrollment fee. Renews annually. Your membership includes two cleanings, two routine exams, one problem-focused emergency exam, and your X-rays at no charge each membership year. Most other services are 20% off our standard fee. Virginia Dental Club is a membership plan administered by Membersy LLC, not insurance. There is nothing to file, no waiting period, and no annual maximum.
Do you offer nitrous oxide for anxious patients?+
Yes. We offer both nitrous oxide (laughing gas) for mild-to-moderate anxiety and nitrous oxide for patients who need a deeper level of relaxation. Just tell us when you book, we'll build your visit around your comfort.
What should I bring to my first visit?+
A photo ID, your insurance card (if applicable), a list of current medications, and any questions you have. Complete your patient registration online before your visit to save time.
How do I schedule an appointment?+
Appointment scheduling is open 24/7, by phone and online. Reserve a visit any hour of the day or night through your preferred location's booking page, or call anytime, day or night. Clinical visits themselves take place during office hours: Monday through Friday, 8:00 AM to 5:00 PM at both Cave Spring offices.
Do you see children?+
Absolutely. We welcome patients of all ages, from first teeth to teens and beyond. Our team is patient, gentle, and experienced with kids who are nervous or visiting the dentist for the first time.
What if I have a dental emergency?+
Call your closest Roanoke Dental Center location immediately. We do everything we can to see emergency patients the same day. If it's after hours, call and follow the prompts, we'll get back to you as soon as possible.
Do you offer Invisalign?+
Yes. Our dentists are certified Invisalign providers. We offer Invisalign for teens and adults, clear, removable aligners that straighten teeth without metal brackets.
What forms of payment do you accept?+
We accept cash, checks, Visa, MasterCard, Discover, American Express, and CareCredit financing. For larger treatment plans, we offer flexible monthly payment options with 0% interest on qualifying plans.
Where are you located?+
We have two Cave Spring offices: 2660 Electric Rd Suite A and 4907 Brambleton Ave, both in Roanoke, VA 24018. Convenient for Cave Spring, Roanoke, Salem, Vinton, and Botetourt County. Ample parking and ground-floor access at both.
How long does a typical cleaning take?+
About 45 minutes to one hour. This includes the cleaning itself, a comprehensive exam by your dentist, and time to discuss anything we find. We don't rush.
Still have questions? Schedule a visit or visit our locations page to find the office nearest you.
★ When You're Ready
Come see for yourself.
Take your time choosing the office that fits.
Pick the Cave Spring office that's closer to you. Appointment scheduling is open 24/7 by phone or online, clinical visits are Monday-Friday, 8 AM to 5 PM at both offices.
Visit Electric Rd
2660 Electric Rd Suite A
Visit Brambleton Ave
4907 Brambleton Ave
Or call the front desk